FAQ / Help
Frequently Asked Questions
If your query isn't answered below please do not hesitate in contacting us on 01608 819000 or via email at enquiries@horsequest.co.uk
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Q. I'm having difficulty viewing the adverts
Answer: Optional page viewing - giving you control over how you view HorseQuest
You have two options for viewing adverts on HorseQuest: Normal View & Page View, the button for this option is located at the top of each advertising page.
Page View is the default setting and will allow you to view 20 adverts at a time and is the preferred option if you are using an older browser or have a poor internet connection. Alternatively, you can select Normal View, which will download adverts as you scroll and won’t require you to click onto different pages.
If you have chosen Normal View and wish to return to Page View just click the button that appears at the top of every advertising page.
Q. How do I place an advert?
Answer: There are three simple ways to place an advert..
Option One: Online through the simple and easy to use Step by Step System
Firstly you will need to create your HorseQuest account, which is totally free of charge and easy to do. Your HorseQuest account will allow you to place adverts online, manage your adverts and invoices, store your favourite adverts in your own Virtual Stable, set up email alerts and edit your personal information. Once you have placed your advert and completed payment, you will receive a confirmation email containing a copy of your invoice. Your advert will go live once it has been checked and authorised by the HorseQuest team.
Option Two: Email your advert directly to advertise@horsequest.co.uk
Email you text and images to the team, please remember to include your contact details so we can get in touch to arrange payment. This can be made via credit or debit card over the phone or a cheque can be sent in the post. Please note your advert will not go live prior to payment being received.
Option Three: Phone or by post
Give the team a call in the office to dictate your advert on 01608 819000 – this service is available between office hours from Monday to Friday. Alternatively, you can post your advert to HorseQuest UK Ltd, 3 The Stable Block, Cornbury Park, Charlbury, Oxfordshire, OX7 3EH – Please include a cheque or instruction for us to call you to arrange payment by telephone
Q. How do I pay for my advert?
Answer: By phone, online, or by cheque
There are multiple ways you can pay for your advert. When placing adverts online and you will be able to pay via our secure online payment system or via PayPal. Alternatively, adverts can be paid for using a credit / debit card over the telephone within office hours (Monday-Friday, 9am-5.30pm) or by cheque, which can be sent to HorseQuest, 3 The Stable Block, Cornbury Park, Charlbury, Oxfordshire, OX7 3EH. Please note your advert will not go live prior to payment being received, and no adverts will appear online before being approved by the HorseQuest team
Q. I’ve paid for my advert, so why has it not gone live immediately?
Answer: Every advert requires HorseQuest approval
Adverts must be checked and authorised by the HorseQuest team before they go live. This ensures your advert looks it’s best and also allows us to filter out any inappropriate items, thereby ensuring that we maintain the high standards for which HorseQuest is known.
Q. How do I make changes to my advert or mark my advert as sold?
Answer: ‘My HorseQuest’
My HorseQuest is the area in which you can manage your adverts, also known as your HorseQuest account. Here you can change your contact details, the price, photo and mark adverts as sold. Changes to your advert text will need to be made by the HorseQuest team, so it’s best to email theses and your advert reference number to enquiries@horsequest.co.uk. Alternatively give the team a call on 01608 819000 – please have your advert reference number (can be found the top right corner of the advert) or the telephone number that appears on your advert to hand.
Q. How long will my advert remain online?
Answer: Adverts are online for 5 weeks from the date it goes live
Q. How can I renew my advert?
Answer: Online, email, or by phone
Adverts can be renewed at any time through My HorseQuest, also known as your HorseQuest Account. Alternatively you can email renewals@horsequest.co.uk or give the team a call in the office on 01608 819000. You will be sent a reminder email a few days before the advert is due to expire. All adverts up to a year old will remain in your HorseQuest Manage Adverts and can be renewed at any time. Please note renewed adverts must be for the same horse or item. New horses / items must be placed on a new advert.
Top Tip! Now’s the perfect time to freshen up your advert, which can be done by changing photos, editing text or adding a video. If you need any advice regarding your advert contact the team on 01608 819000
Q. How do I find the horses and ponies for sale?
Answer: You’re in the right place!
You will see three drop down menus on the left hand side of your screen titled Horses, Ponies and Natives. Click on any of the options and the drop down menu will appear and you will be able to select a category. This will take you to an introduction page which may contain a few premier adverts, from here please select from the navigation that appears at the top of the page to view all adverts in that section.
Q. Can I swap / add photos to my advert?
Answer: Yes!
You can replace a photo at any time free of charge. You can do this via your HorseQuest account or email the replacement picture along with your telephone number and advert reference (which can be found in the top right-hand corner of your advert) to enquiries@horsequest.co.uk. You can also add extra photos to your advert at a cost of £5 each.
Q. How do I know how long an advert has been online?
Answer: Start at the top
All new adverts go in at the top of the page and gradually move down the listings as they get older, the larger sections (i.e. Allrounders / Pony Club) will get roughly 10 - 20 new adverts per day.
Q. How do I contact you?
Answer: Here’s our ‘Contact us’ page - hyperlink
The HorseQuest office is open from 9am-5.30pm Monday to Friday, when you can contact the team by phone 01608 819000 and email enquiries@horsequest.co.uk. You can also contact HorseQuest by email at weekends and on Bank Holidays. Our postal address is HorseQuest (UK) Ltd, 2 Southill, Cornbury Park, Charlbury, Oxon OX7 3EW.
Can’t find what you’re looking for? Let us know by contacting the team by phone 01608 819000 or via email enquiries@horsequest.co.uk